1. Our website accepts PayPal / Credit card / Payme payment.

2. Please select "PayPal Checkout" for Credit card payment.

3. Payme Please make payment within 24 hours after placing the order, otherwise the order will be cancelled and the product will be restocked,

4. After Payme payment, please send the screen shot of the transfer to our shop for confirmation (Chat with us in the lower right corner). After the shop has checked and confirmed the transfer record, it will be marked as "paid",

5. If Payme fails to provide a screenshot of the completed payment, it will be regarded as "unpaid".

6. If you have any questions, you can inquire with our store.

1. We currently do not have any stores, so we do not offer cash payment. Please note.

1. Our store will ship the goods within two days after the customer pays.

2. Our store's delivery days are Monday to Friday 12:00-16:00. Weekends, Sundays and public holidays will be shipped the next day.

3. For every order of HK$100 or more, we will provide free postage, which will be sent by ordinary post ( without tracking function) .

4. For every order of HK$200 or more , we will provide free postage, and we will choose EC-get ( partial tracking function ).

5. Our store uses Hong Kong postal service. You can choose a) ordinary surface mail; b) EC-get , pick up the package at the post office, smart post station or convenience store ; or c) local registered mail , which has a tracking function and requires signature confirmation upon receipt.

6. Parcels under 2kg are considered small parcels and can be sent by regular mail, EC-get, or local registered mail.

7. Parcels under 20kg are considered medium-sized parcels and can be picked up via EC-get.

8. Please note that our store will first properly package the items, but the postage and risks are borne by the customer.

9. If the address is filled in incorrectly, resulting in the package being unable to be delivered, lost, or requiring additional postage, our store is not responsible. Please make sure the address and contact information are correct .

1. Our store will ship the goods within two days after the customer pays.

2. Our store's delivery days are Monday to Friday 12:00-16:00. Weekends, Sundays and public holidays will be shipped the next day.

3. Free overseas delivery for every order over HK$600 , only available in countries covered by E-express (Hong Kong Post) service .

4. Overseas deliveries will use a) E-express (partial tracking function), b) Registered Parcel (with tracking function and requires signature) or c) Air Parcel (with tracking function). Please refer to the official introduction.

5. Parcels under 2kg are considered small parcels and can be sent by E-express or Registered Parcel.

6. Packages under 20kg are considered medium-sized and can be sent by Air Parcel.

7. If you need to use other mailing methods, please contact our store. Thank you for your cooperation.

8. Overseas parcels that cannot be delivered will be returned to our store via ordinary postal service without tracking function. Therefore, the return time is longer and it cannot be tracked. Please fill in the address accurately .

9. Please note that our store will first properly package the items, but the postage and risks are borne by the customer.

10. If the address is filled in incorrectly, resulting in the package being unable to be delivered, lost, or requiring additional postage, our store is not responsible. Please make sure the address and contact information are correct .

1. Our store uses Hong Kong Postal Service for delivery. If you choose EC-get, E-express, registered mail or air mail, our store will send a tracking number after the package is sent. You can check the mail status here .

2. Tracking service is provided by Hong Kong Post.

To add a FAQ, follow these steps:

1. Click the Manage FAQ button

2. In the web administration interface, click "Add" and select the "Q&A" option

3. New questions and answers are assigned to categories

4. Save and publish.

You can edit FAQs, rearrange their order, and select other categories at any time.

1. Please leave your message and contact information in the chat room on the lower right corner and we will reply as soon as possible.

2. Please fill in the contact form , leave your message and contact method, and we will reply as soon as possible.

3. WhatsApp or Email .

Our store’s official social media are as follows:

Website: https://www.botanicamagica.net

Facebook: https://www.facebook.com/botanicamagica.net

Instagram: @botanica.magica

Youtube: https://www.youtube.com/@BotanicaMagica

Apart from this website, our store currently has no consignment points

Consignment point: To be determined

Please note!